Privacy Policy
Effective Date: January 1, 2025
Scope of Application: This policy applies to personal information collected by Qingdao Duoweier Industry and Trade Co., Ltd. (hereinafter referred to as "we" or "the Company") through the website "dowell-china.com" (hereinafter referred to as the "Website") and related services.
I. Personal Information We Collect
We only collect personal information necessary to provide our products and services, specifically including:
1. Registration and Account Information
· Name, email address, phone number;
· Company name (for corporate users), procurement requirements (if any).
2. Order and Transaction Information
· Shipping address, payment information (only necessary fields for transaction completion, such as the last four digits of a credit card number or payment platform transaction ID);
· Order details (e.g., model, quantity, and customization requirements of shelving purchased).
3. Marketing and Promotion Information
· Email or SMS marketing content you actively subscribe to;
· Website browsing records (e.g., visited pages, search keywords, used to optimize product recommendations).
4. Other Information
· Customer service communication records (e.g., information provided during online chat, email, or phone consultations);
· Technical information (e.g., IP address, browser type, used to ensure website security and service stability).
II. How We Use Personal Information
We only use collected information in the following scenarios, with your explicit consent or as required by law:
1. Order Processing and Delivery: To confirm orders, arrange production, logistics delivery, and after-sales services (such as installation guidance and quality assurance).
2. Customer Communication: To respond to your inquiries, feedback, or complaints and provide technical support.
3. Marketing and Promotion:
· To send you product updates, promotional activities, etc. (you may unsubscribe at any time via the "Unsubscribe" function at the end of emails);
· To display personalized ads through Google Ads, social media, and other channels (based on your browsing history and purchase preferences).
4. Data Analysis and Optimization: To analyze user behavior data and improve website functions and product design.
5. Compliance and Security: To comply with legal requirements, ensure website security, and prevent fraud or illegal activities.
III. How We Share Personal Information
We promise never to sell your personal information to third parties and will only share minimized data in the following necessary cases:
1. Service Providers:
· Logistics partners (e.g., DHL, FedEx): Sharing shipping addresses and order numbers for delivery services;
· Payment platforms (e.g., PayPal, credit card institutions): Sharing payment-related information to complete transactions;
· Technical service providers (e.g., website hosting providers, advertising platforms): To assist in maintaining website operations or placing ads (all have signed confidentiality agreements).
2. Legal Requirements: We will provide relevant information as required by judicial or regulatory authorities in response to legal requests.
IV. Storage and Protection of Personal Information
1. Storage Period
· General user information: Retained for 2-3 years after order completion for after-sales tracking and compliance audits, and anonymized after expiration;
· Corporate customer information: Retained for 5 years from the last business communication or as agreed in the contract.
2. Security Measures
· Technical Level: The website uses HTTPS for encrypted transmission, and the database uses AES-256 encryption for storage, with SSL certificates deployed on servers;
· Management Level: Employee authority is hierarchically managed, sensitive operations require two-factor authentication (2FA), and regular data security training is conducted;
· Third-Party Control: Data protection agreements are signed with partners, requiring them to adhere to the same security standards.
V. Your Rights
You may exercise your rights related to personal information through the following methods:
1. Inquiry and Correction: Log in to the website account backend to view or modify personal information, or contact customer service to submit a request;
2. Information Deletion: If you no longer need us to process your information, you may apply for deletion through the "Contact Us" section, and we will respond within 7 working days;
3. Marketing Opt-Out: Unsubscribe from promotional information at any time via the email opt-out function or account settings;
4. Complaints and Suggestions: For any questions or complaints about privacy protection, please email dowell9778@gmail.com, and we will reply within 15 working days.
VI. Protection of Minors
We do not actively collect personal information from users under the age of 18. If you discover that a minor has provided information to us without parental consent, please contact us, and we will immediately delete the relevant data.
VII. Policy Updates and Notifications
We may update this policy due to changes in laws and regulations or business adjustments. Updated content will be notified to you via website announcements or emails. Continued use of our services constitutes your consent to the updated terms.
VIII. Contact Us
For any questions about this policy, please contact us using the following information:
·
Company Name: Qingdao Duoweier Industry and Trade Co., Ltd.
·
·
Address: Unit 402, Building 8, No. 26 Changjiang Middle Road, Huangdao District, Qingdao, Shandong Province
·
·
Email: dowell9778@gmail.com
·
·
Phone: +86-86872211
·
Qingdao Duoweier Industry and Trade Co., Ltd.
January 1, 2025